Returns & Refund Policy

At Anomaly Foods, we are committed to providing high-quality products and exceptional customer service.

Returns

Due to food safety, quality assurance, and health regulations, all food product sales are final. We are unable to accept returns or exchanges of food or beverage products once they have been shipped.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery so we can make it right.

Please email info@anomalycpg.com with:

• Your order number

• A description of the issue

• Photos of the product, packaging, lot code, and shipping box (if applicable)
  

We will review your request promptly and, at our discretion, may provide a replacement, store credit, or refund.

Lost or Missing Packages

If your tracking information indicates your package was delivered but you have not received it, please contact the shipping carrier first. If you still need assistance, contact us and we'll do our best to help resolve the issue.

Order Changes & Cancellations

Orders are processed quickly to ensure fast shipping. If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may be unable to make changes.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.

Contact Us

If you have any questions or experience an issue with your order, we're here to help.

Email: info@anomalycpg.com

We appreciate your support and will always work with you to ensure you have the best possible experience with Anomaly Foods.

United States Sales Only

Anomaly Foods currently sells and ships products only within the United States. We do not sell or ship products internationally, including to countries within the European Union. As a result, the European Union's 14-day consumer cooling-off period does not apply to purchases made through our website.